IIE Higher Certificate in IT in Support Services

Introduction to IIE Higher Certificate in IT in Support Services

With the increasing reality of skills shortages within the ICT industry, there is an ongoing need for entry level positions such as support technicians who will be able to take on this industry with the confidence that modern business requires. This IIE Higher Certificate in Information Technology in Support Services offers a balanced combination of information technology theory and practical/technical skills, with strong emphasis on office applications. The IIE Higher Certificate in Information Technology in Support Services develops the following different skills tracks over the duration of the course:

  • Fundamental skills including basic office computing, business communication and business calculations
  • Technical hardware, software and networking skills
  • Helpdesk and business practice skills
  • Introductory web development skills

Who is this Higher Certificate aimed at?

We live in a world where connectivity is key and the field of information technology is dynamic and constantly in a flux of change. This IIE Higher Certificate is for anyone with a keen interest in working in the fast paced field of information technology support. It is designed for prospective students who would like to exercise their problem solving abilities, has an abundance of patience and has the desire to juggle multiple projects simultaneously. This qualification will provide the required technical support, computer skills and knowledge that are required for entry level positions as support technicians in the ICT industry.

What is this Higher Certificate’s accreditation status?

The IIE’s Higher Certificate in IT Support Services (HSS) is accredited by the Council on Higher Education (CHE) and is registered by the South African Qualifications Authority (SAQA) on the National Qualifications Framework (NQF) as a 132-credit qualification on level 5 (SAQA ID: 81866).

What entry requirements will I need to study this Higher Certificate?

  • A National Senior Certificate (NSC) with Higher Certificate admission- A minimum of 30 % for English is required; OR
  • A National Certificate (Vocational) NC(V) with Higher Certificate admission – A minimum of 40 % in English on either First Additional Language or Home Language level, with a minimum of 30 % in either Mathematics or Mathematics Literacy, a minimum of 40% in Life Orientation and a minimum of 50% in four vocational subjects; OR
  • A Senior Certificate (SC) (without endorsement) or equivalent– A minimum of five subjects must be passed.

Other considerations
Mature Age Exemption:

  • Candidates must have attempted the Senior Certificate, attained the age of 23 before or during the first year of registration with three years’ work experience and proven ability relating to the proposed programme as well as adequate communication skills; OR
  • Candidates must have attained the age of 45 before or during the first year of registration.

Recognition of prior learning (RPL)

Candidates can demonstrate suitability for admission in terms of Senate’s resolution 6.6 of 20 October 2005 which allows for Senate’s discretionary conditional admission (if applicable).

Please note, requirements for entry to this qualification are correct at the time of printing, however, these may change. At the time of registration, please check that the entry requirements have not changed.

If you are a foreign student, you must ensure that:

  • you have an equivalent qualification to the aforementioned;
  • your equivalent qualification is evaluated by the South African Qualifications Authority (SAQA);
  • you have a valid study visa issued in the name of The Independent Institute of Education (The IIE) that covers the duration of the qualification.

Students that successfully complete The IIE Higher Certificate in Information Technology in Support Services are eligible to register for the The IIE BCIS Application Development, The IIE BA in Corporate Communication, The IIE BBA in Hospitality Management, The IIE BCom degree or any of the IIE Diploma programmes. Academic credit for common modules in the degree or diploma may be awarded.

How is this Higher Certificate structured at Varsity College?

The IIE Higher Certificate in Information Technology in Support Services is offered over one year and consists of 13 modules which includes a Work Integrated Learning (WIL) project. The academic year runs from February to November. The modules are delivered on a full-time basis with lectures Monday to Friday. In addition to attending lectures, students are expected to spend time conducting some research and independent work on assignments.

To gain the most from the blended learning experience and VC’s Wireless classrooms and campuses, students are required to BYOT (Bring Your Own Technology) mobile device – netbook, laptop or tablet – to develop the necessary academic and digital literacies over the duration of this qualification.

What must I pass in order to graduate with this Higher Certificate?

In order to be awarded this qualification, you must have achieved a minimum final year mark of fifty percent (50%) for each module of the programme; and have met all the Work Integrated Learning requirements, where applicable.

What qualification will I obtain?

Graduates will receive the Higher Certificate in Information Technology in Support Services conferred by The Independent Institute of Education (The IIE).

Career opportunities: What careers areas can I pursue after I have completed the IIE Higher Certificate?

  • Support Technician
  • Help Desk Support Technician
  • Network LAN Technician
  • Systems Support

Websites for you to visit:

Please click here to view the IIE’s terms and conditions

Click here to download a detailed fact sheet about this programme.
Click here to view our online brochures and find out more about our range of full time programmes and partnerships.
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*SLP: Short Learning Programme

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