IIE Higher Certificate in Information Technology In Support Services

With the increasing reality of skills shortages within the ICT industry, there is an ongoing need for entry level positions such as support technicians who will be able to take on this industry with the confidence that modern business requires. This IIE Higher Certificate in Information Technology in Support Services offers a balanced combination of information technology theory and practical/technical skills, with strong emphasis on office applications. The IIE Higher Certificate in Information Technology in Support Services develops the following different skills tracks over the duration of the course:
• Fundamental skills including basic office computing, business communication and business calculations
• Technical hardware, software and networking skills
• Helpdesk and business practice skills
• Introductory web development skills

What entry requirements will I need to study this Higher Certificate?

Minimum Admission Requirements








NSC: HC pass with



HC pass





and a minimum of 50% in four vocational




- none


HC pass

A minimum of 30% in LOLT in NSC/ SC(a) OR

with a min. of 33.3% in SC


A SAQA Evaluation Certificate with NSC L4 equivalence.

Senate Discretionary Admissions

Mature Age Exemption

Candidates must have attempted the Senior Certificate or equivalent, attained the age of 23 before or during the first year of registration with three years’ work experience and proven ability relating to the proposed programme as well as adequate communication skills; OR Candidates must have attained the age of 45 before or during the first year of


Recognition of Prior Learning (RPL)

Candidates must demonstrate suitability for admission in terms of Senate’s resolution 6.6 of 20 October 2005 which allows for Senate’s discretionary conditional admission (if applicable).

School of Tomorrow (SOT)

(last date of achievement 30 June


Candidates who have successfully completed an SOT qualification may be admitted, provided that they have submitted their SOT Certificate and Academic Transcript as well as their NBT: AQL results and have achieved:

a) 40% in 3 subjects, one of which is an official language at Home Language level AND 30 % in 3 subjects of which one must be for English

- using the SOT Conversion Table; and

b) A score of at least 37 for Academic Literacy (AL) and a score of at least 37 for Quantitative Literacy (QL)

The IIE’s Higher Certificate in IT Support Services (HSS) is accredited by the Council on Higher Education (CHE) and is registered by the South African Qualifications Authority (SAQA) on the National Qualifications Framework (NQF) as a 132-credit qualification on level 5 (SAQA ID: 81866).The Independent Institute of Education - accredited by The British Accreditation Council
The IIE is internationally recognised and accredited by The British Accreditation Council (BAC). The BAC has been responsible for setting standards within the independent further and higher education sector for 25 years. Their accreditation is held by hundreds of colleges in the UK and overseas. They provide the leading mark of educational quality for the sector, which is used by students, parents, agencies and beyond as a guarantee of standards.
For more information please visit
• Support Technician
• Help Desk Support Technician
• Network LAN Technician
• Systems Support

Websites for you to visit:

The IIE Higher Certificate in Information Technology in Support Services is offered over one year and consists of 12 modules which includes a Work Integrated Learning (WIL) project. The academic year runs from February to November. The modules are delivered on a full-time basis with lectures and tutorials being scheduled during the day from Monday to Friday.

Due to the VCBlend approach, you will be expected to spend time conducting your own research, study for assessments and work on assignments. To gain the most from the blended learning experience, VC's Wireless classrooms and campuses, students are required to BYOT (Bring Your Own Technology) such as mobile devices, netbooks, laptops or tablets, etc. so as to develop the necessary academic and digital literacies over the three years of this degree.