IIE Higher Certificate in Information Technology In Support Services

Please note, not all programmes are available on all IIE Varsity College campuses. To find out if your programme of interest is available, contact the campus directly.

With the increasing reality of skills shortages within the ICT industry, there is an ongoing need for entry level positions such as support technicians who will be able to take on this industry with the confidence that modern business requires. This IIE Higher Certificate in Information Technology in Support Services offers a balanced combination of information technology theory and practical/technical skills, with strong emphasis on office applications. The IIE Higher Certificate in Information Technology in Support Services develops the following different skills tracks over the duration of the course:

  • Fundamental skills including basic office computing, business communication and business calculations
  • Technical hardware, software and networking skills
  • Helpdesk and business practice skills
  • Introductory web development skills

The IIE Higher Certificate in Information Technology in Support Services is a one-year certificate. The academic year runs from February to November. The modules are delivered on a full-time basis with lectures and tutorials being scheduled during the day from Monday to Friday.


NSC: HC pass
- none
SC(a): HC
pass with
A minimum of 30% in LOLT in NSC/ SC(a) OR with a min. of 33.3% in SC
InternationalA SAQA Evaluation Certificate with NSC L4 equivalence with at least 30%
or equivalent for English.

Mature Age
Candidates must have attempted the Senior Certificate or
equivalent, attained the age of 23 before or during the first
year of registration with three years’ work experience and
proven ability relating to the proposed programme as well as
adequate communication skills; OR Candidates must have
attained the age of 45 before or during the first year of
Recognition of Prior
Learning (RPL)
Candidates must demonstrate suitability for admission in
terms of Senate’s resolution 6.6 of 20 October 2005 which
allows for Senate’s discretionary conditional admission (if
General Education
Development (GED) -
An USA qualification
developed by the
American Council on
Education (ACE)
Candidates with a GED qualification may be admitted if they
have a SAQA Evaluation Certificate with NSC L4 equivalence as
well as NBT: AQL results and have obtained a score of at least
37 for Academic Literacy (AL) and a score of at least 37 for
Quantitative Literacy (QL).

The IIE Higher Certificate in IT in Support Services (HSS) is accredited by the Council on Higher Education (CHE) and is registered by the South African Qualifications Authority (SAQA) on the National Qualifications Framework (NQF) as a 132-credit qualification on level 5 (SAQA ID: 81866).
  • Support Technician
  • >Help Desk Support Technician
  • Network LAN Technician
  • Systems Support

Websites for you to visit:

At The IIE’s Varsity College we are proud of and passionate about our shift away from the ‘traditional lecturing’ methodology to our blended-learning strategy – the VCBlend.

This blended-learning strategy extends learning beyond the confines of the classroom and creates opportunities for our students to work collaboratively, with peers and their educators, to construct their understanding of concepts. Student engagement is supported by the use of a learning management system (LMS) and the online learning materials that have been developed to underpin our teaching strategy.

Due to the VCBlend approach, you will be expected to spend time conducting your own research, study for assessments and work on assignments. To gain the most from the blended learning experience, VC’s Wireless classrooms and campuses, students are required to BYOT (Bring Your Own Technology) such as mobile devices, netbooks, laptops or tablets, etc. so as to develop the necessary academic and digital literacies over the duration of this qualification.

This student-focused approach compels our students to be accountable for their learning while developing the critical skills they will need to thrive in the rapidly changing 21st century work environment.

As such, academic life for our students is dynamic, challenging and relevant.


The IIE is not only accredited in South Africa but its dedication to providing quality education also led to it being accredited by the British Accreditation Council (BAC) in 2014. The British Accreditation Council is an independent authority in the United Kingdom that accredits private providers globally, including Greece, Switzerland, Singapore, India, Mauritius and the United Arab Emirates. In 2017 The IIE had its accreditation status confirmed by the BAC as an Independent Higher Education Institution confirming our confidence in the international comparability of our standards.

“South African students need to know, when they select a private higher education institution, that the standards offered are equivalent to those of a public University. Our students get this from our extensive local accreditation and registration. The students also benefit from knowing that we meet international standards too. The IIE is accredited as an Independent Higher Education Institution by the British Accreditation Council. Locally and internationally we have demonstrated the quality of what we offer,” said Dr Coughlan, Director, The Independent Institute of Education.

The IIE’s Varsity College students can be confident that their IIE learning experience meets international best practice standards.